Pharmacy operations platform
Pharmacy software built around daily queues.
The i-tecsol platform connects patient and prescription records with the insurance, billing, document and communication work handled by pharmacy staff.
Follow the work from intake to resolution
A record is useful only when staff can see what must happen next. The platform places operational queues beside the information and communication needed to complete the work.
- Receive a call, prescription or task
- Find or create the patient record
- Assign the work to a staff queue
- Compound or fill, with the batch and lot recorded
- Handle insurance, billing and documents
- Dispatch, deliver and record the proof of delivery
One operational system
Patients and prescriptions
Keep the records that staff need to understand the case and act on it.
Queues and assignments
Organize work by status, responsibility and the action that must happen next.
Compounding
Preparation records, batch and lot tracking, labeling and documentation kept with the prescription they belong to.
Insurance and billing
Connect coverage and billing steps to the patient and prescription workflow instead of treating them as separate work.
Documents
Keep operational documents attached to the work they support.
Last-mile delivery
Orders become dispatches: route planning, a driver app, live tracking and proof of delivery, with the status flowing back to the pharmacy.
End to end
From the first call to the patient’s door
Delivery is part of the operation, not a separate system. A filled order is dispatched, routed and tracked from the same platform the pharmacy works in, and the driver’s proof of delivery closes the case where it started.
Desktop
A Windows application for pharmacy staff
i-tecsol also builds and operates a Windows desktop application for pharmacy staff. Desktop and web software are planned as parts of the same operation rather than as unrelated products.
Calls
Calls belong beside the work they create
i-tecsol connects telephony and call-center systems with operational records, activity logs, escalations, dashboards, agent administration and quality review.
Protection
HIPAA discipline is part of daily work
The systems hold protected health information. Project decisions therefore begin with what data is involved, who needs access and where the system will run. i-tecsol does not describe software as “HIPAA certified”; HIPAA does not provide a product certification.
Discuss the operation before choosing the scope
The useful starting point is a real workflow: how prescriptions arrive, how staff divide work, where insurance and billing enter, how calls are handled and what must be documented.
- Independent, specialty and compounding pharmacies
- Central-fill, mail-order and delivery operations
- Healthcare businesses with connected operational systems
- Existing software that needs integration or replacement
Show us the workflow that is slowing staff down.
A first discussion can focus on the current process, the systems involved and the result you need.